What’s Covered in These Terms
These Terms of Service help define the relationship between you and S2SS Creative as you interact with our design studio, submit support tickets via SupportHub, collaborate through StudioHub, or access CloudNest resources.
Understanding these terms is important because, by accessing our platforms or commissioning creative services from us, you agree to these terms. If you do not agree to these terms, you should not access or use our services.
Service Provider
Creative and digital services are delivered by S2SS Creative, headquartered in Moodalpalya, Bengaluru, Karnataka, 560072, India.
Age Requirements
If you are under the age required to enter into a legally binding contract in your jurisdiction, you must have your parent or legal guardian’s permission.
Your Relationship with S2SS Creative
We believe in honest, transparent, and collaborative partnerships. These terms describe what you can expect from us, and what we expect from you in return.
What you can expect from us
We provide a broad range of high-end visual and digital studio services, including:
- High-End Photo Retouching & Post-Production: Precision color grading, commercial jewelry/fashion editing, and editorial composites.
- Brand Identity & Graphic Design: Logomarks, visual design systems, print collateral, and digital typography.
- Web Application & UI/UX Development: High-performance websites, client portals, and responsive design systems.
- SupportHub Help Desk Services: Responsive inquiry resolution, status tracking, and project assistance.
What we expect from you
In return for our commitment to creative excellence, we ask that you adhere to standard professional conduct:
- Follow these terms and project milestone briefs: Provide timely feedback, necessary source assets, and clear creative directions.
- Respect others: Treat our designers, retouchers, and support team with courtesy and mutual respect.
- Don’t abuse our services: Do not submit unlawful, defamatory, or infringing materials, attempt unauthorized server access, or disrupt our network systems.
Permission to Use Your Content
Some of our services are designed to let you upload, submit, store, or receive content. You have no obligation to provide any content to our services and you’re free to choose the content that you want to provide.
When you upload, submit, or share creative materials with S2SS Creative, you grant us a limited, worldwide license solely for the purpose of operating, rendering, optimizing, and delivering the commissioned services to you.
Using S2SS Creative Services
Our ecosystem connects you across multiple dedicated creative applications: SupportHub for customer inquiries, StudioHub for production workflows, and CloudNest for storage resources.
SupportHub Desk
Tickets submitted via SupportHub are routed through Google Apps Script and delivered directly to our support desk for tracking and rapid resolution.
StudioHub Portal
Enables real-time creative reviews, before-and-after retouching comparisons, and design asset exchange.
CloudNest
High-speed, encrypted cloud infrastructure for large RAW image deliveries, client exports, and project staging.
Using services on behalf of an organization: If you use our services on behalf of a company, agency, or other legal entity, you represent and warrant that you have authority to bind that entity to these terms.
Content in S2SS Creative Services
Our services display a mix of your content, content that belongs to S2SS Creative, and third-party creative resources.
- Your Content: You are responsible for ensuring you have all necessary rights, model releases, and permissions for any images, brand marks, or text you supply to us for production.
- S2SS Creative Content: All proprietary design systems, code libraries, illustrations, custom retouching actions, templates, and UI components remain the intellectual property of S2SS Creative.
- Third-Party Content: Fonts, stock assets, or third-party web plugins used in your deliverables are subject to their respective commercial licenses.
Software in S2SS Creative Services
When a service requires or includes downloadable software, web application code, or digital files, S2SS Creative grants you a personal, non-exclusive, non-transferable license to use that software as part of the delivered project.
You may not reverse-engineer, decompile, or attempt to extract the source code of our proprietary tools, algorithms, or private scripts unless applicable law explicitly permits it or you have written consent from S2SS Creative.
Warranties & Disclaimers
We provide our creative and support services using a commercially reasonable level of skill and care. We hope you enjoy collaborating with our studio. But there are certain things that we don’t promise about our services.
We do not warrant that service operations will be uninterrupted, error-free, or free from minor network latency caused by third-party hosting providers (such as Netlify or Google Cloud).
Limitation of Liability
These terms only limit our responsibilities as allowed by applicable law. Specifically, these terms don’t limit S2SS Creative’s liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence or willful misconduct.
For business users and organizations: To the extent permitted by applicable law, S2SS Creative won’t be responsible for the following liabilities:
- Loss of profits, revenues, business opportunities, or commercial goodwill.
- Indirect, special, incidental, or consequential damages.
- Total aggregate liability arising out of or relating to any project will not exceed the total fees paid by you to S2SS Creative for the specific service in dispute.
Taking Action in Case of Problems
Before taking formal legal action, we strongly encourage contacting us directly via our SupportHub desk or WhatsApp desk (+91 63602 44341) to reach an amicable resolution. Most creative issues can be resolved quickly through constructive dialogue and project revisions.
If we reasonably believe that any of your content breaches these terms or applicable law, we reserve the right to take down that content or temporarily suspend service delivery in accordance with applicable law.
Settling Disputes, Governing Law & Courts
The laws of India and the state of Karnataka will govern all disputes arising out of or relating to these terms, service-specific additional terms, or any related services, regardless of conflict of laws rules.
These disputes will be resolved exclusively in the civil courts located in Bengaluru, Karnataka, India, and you and S2SS Creative consent to personal jurisdiction in those courts.
Applicable Jurisdiction
Courts of Bengaluru, Karnataka, India hold exclusive territorial jurisdiction over any formal litigation.
Informal Resolution First
Parties agree to attempt good-faith informal negotiation for at least 30 days prior to filing formal proceedings.
About These Terms & Key Definitions
By law, you have certain rights that can’t be limited by a contract like these Terms of Service. These terms are in no way intended to restrict those statutory rights.